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Our Purpose

_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

Title and Summary

Director, Technical Program Management

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

OVERVIEW

Mastercard Software Builders Experience (MSBX) is responsible for enabling Mastercard developers through a portfolio of products and platforms that improve developer productivity, automation, software delivery, governance, and cloud adoption. MSBX delivers a seamless developer experience through products including BuildersHub, Cloud DevEx, DevFlow, TestFlow, DevInsights, and Developer Workbench. TPMs and PMTs operate as strategic partners to Engineering, creating alignment, transparency, and predictable delivery across a highly interconnected portfolio

As the Director of Technical Program Management, you will lead a global organization of Technical Program Managers responsible for orchestrating execution across the MSBX portfolio. You will reinforce the established operating model, delivery governance, planning processes, and execution rigor necessary to successfully deliver strategic priorities. This role partners closely with Product Management, Engineering leadership, and executive stakeholders to ensure roadmap commitments are translated into predictable, high-quality outcomes.

ROLE

- Director, Technical Program Management

- Define and execute the TPM vision, operating model, and delivery strategy, ensuring alignment with MSBX objectives and Mastercard's broader business goals.

- Own portfolio-level planning, delivery governance, operating rhythms, change control, and executive reporting to drive predictable outcomes across multiple tribes, products, and initiatives.

- Partner with Product and Engineering leaders to align priorities, manage dependencies, resolve escalations, and deliver customer-focused solutions through a unified operating model.

- Establish and monitor key delivery metrics, portfolio health indicators, and execution KPIs to improve predictability, flow, quality, and business outcomes.

- Drive proactive identification, mitigation, and escalation of risks, issues, and cross-team dependencies, ensuring transparency and timely decision-making.

- Build, lead, and develop a high-performing TPM organization through coaching, succession planning, performance management, and leadership development.

- Foster a culture of accountability, transparency, continuous learning, and relentless improvement through data-driven insights and execution discipline

- Provide clear executive visibility into portfolio performance, strategic initiatives, delivery commitments, and organizational priorities while influencing outcomes across senior leadership teams.

- Ensure consistent reporting, executive visibility, and fact-based decision making across the organization.

ALL ABOUT YOU

Required Qualifications

- Bachelor's degree in Computer Science, Engineering, Information Systems, or related technical discipline.

- 10+ years of experience leading complex technical programs, software delivery initiatives, or platform engineering portfolios.

- 5+ years of people leadership experience managing TPMs, Program Managers, or technical delivery organizations.

- Demonstrated experience delivering large-scale, multi-team initiatives in Agile environments.

- Strong understanding of software development lifecycle, cloud technologies, DevOps practices, CI/CD pipelines, and modern engineering operating models.

- Track record of driving execution across highly matrixed organizations and influencing senior leadership.

- Experience managing cross-functional dependencies, executive communications, risk management, and organizational planning.

Preferred Qualifications

- Experience leading platform, developer experience, infrastructure, cloud, or enterprise engineering programs.

- Deep understanding of portfolio governance, roadmap management, change management, and operating model design.

- Expertise with all Agile delivery methodologies, Jira, Aha!, portfolio planning tools, and executive reporting frameworks.

- Strong business acumen with the ability to balance strategic objectives, customer outcomes, technical constraints, and organizational priorities.

- Exceptional communication, leadership, and stakeholder management skills.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

+ Abide by Mastercard's security policies and practices;

+ Ensure the confidentiality and integrity of the information being accessed;

+ Report any suspected information security violation or breach, and

+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time)...

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