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Job Description

Oracle Cloud Infrastructure (OCI) is seeking a highly experienced Senior Principal Technical Program Manager to lead complex customer engagements within our global Supply Chain Operations organization. This strategic role sits at the intersection of customer requirements, manufacturing operations, engineering, and business execution.

The ideal candidate possesses deep expertise in high-tech manufacturing and supply chain operations, combined with exceptional program management and stakeholder leadership skills. This individual will serve as the primary orchestrator for new customer engagements that require customized manufacturing, fulfillment, compliance, or operational support. Success in this role requires the ability to translate customer and business requirements into executable supply chain strategies while aligning cross-functional technical teams to deliver exceptional outcomes.

Responsibilities

Key Responsibilities

Customer Engagement Leadership

+ Serve as the primary Supply Chain Operations lead for new customer engagements with unique technical, manufacturing, or operational requirements.

+ Partner with Business Development, Product Management, Engineering, and Operations teams to assess customer needs and define engagement strategies.

+ Evaluate customer requirements and determine operational readiness, manufacturing capabilities, and supply chain implications.

+ Lead customer-facing discussions related to manufacturing, fulfillment, logistics, compliance, quality, and operational scalability.

Technical Program Management

+ Drive end-to-end program execution from engagement qualification through operational launch and ongoing support.

+ Develop comprehensive program plans, milestones, risk assessments, and execution strategies.

+ Coordinate cross-functional technical teams to ensure alignment on deliverables, timelines, and customer commitments.

+ Establish governance structures, communication plans, and executive-level reporting mechanisms.

Manufacturing & Supply Chain Strategy

+ Assess where products will be manufactured and determine the most effective supply chain strategy to support customer requirements.

+ Evaluate manufacturing site capabilities, capacity, tooling, test requirements, quality systems, and fulfillment models.

+ Partner with factory operations, manufacturing engineering, procurement, logistics, quality, and planning teams to develop scalable solutions.

+ Identify gaps in operational readiness and drive mitigation plans.

Cross-Functional Leadership

+ Organize and lead virtual teams across engineering, manufacturing, planning, sourcing, logistics, quality, and business operations.

+ Facilitate decision-making among technical and business stakeholders while balancing customer commitments, operational constraints, and business objectives.

+ Influence senior leadership and drive alignment across organizations with competing priorities.

Risk Management & Continuous Improvement

+ Identify program risks, supply chain constraints, and operational challenges early in the engagement lifecycle.

+ Develop mitigation strategies and contingency plans to ensure successful customer onboarding and product delivery.

+ Drive process improvements that enhance the organization's ability to support future customer engagements efficiently and predictably.

+ Capture lessons learned and institutionalize best practices across the supply chain organization.

Field Recovery & Repair Supply Operations

+ Lead field return tracking, field yield issue recovery, and repair-supply operations supporting data center demand.

+ Establish production-control mechanisms and operational reporting to provide visibility into repair supply, recovery status, constraints, and demand gaps.

+ Identify repair-supply gaps and drive cross-functional recovery plans, priorities, escalation mechanisms, and execution.

+ Partner across field operations, manufacturing, engineering, quality, planning, sourcing, and logistics to resolve yield and recovery issues and improve repair-supply availability.

+ Develop scalable operating processes, KPIs, and exception-management mechanisms that improve the predictability and effectiveness of field recovery and repair operations.

Required Qualifications

+ Bachelor's degree in Engineering, Supply Chain Management, Operations, Business, or a related technical discipline.

+ 12+ years of experience in Technical Program Management, Supply Chain Operations, Manufacturing Operations, or related leadership roles.

+ Deep understanding of high-tech manufacturing environments, including product introduction, contract manufacturing, factory operations, quality systems, and supply chain execution.

+ Proven experience leading large-scale, cross-functional programs involving multiple technical and business stakeholders.

+ Strong understanding of global supply chain processes, manufacturing networks, procurement, logistics, planning, and fulfillment.

+ Demonstrated ability to bridge technical teams and business organizations to achieve strategic objectives.

+ Experience managing customer-facing programs and complex operational engagements.

+ Excellent executive communication, presentation, negotiation, and stakeholder management skills.

+ Experience with field recovery, repair operations, reverse logistics, production control, or supply recovery within a high-tech manufacturing, enterprise infrastructure, or similar complex supply chain environment.

Preferred Qualifications

+ Advanced degree (MBA, MS Engineering, Supply Chain, or related field).

+ Experience supporting enterprise or hyperscale customers with customized product or operational requirements.

+ Knowledge of New Product Introduction (NPI), product lifecycle management, and manufacturing transfer processes.

+ Experience working with contract manufacturers and global manufacturing networks.

+ Familiarity with ERP, PLM, and supply chain planning systems.

+ PMP, PgMP, or equivalent program management certification.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $126,200 to $264,100 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

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Senior Principal Technical Program Manager - Supply Chain Operations

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