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Position summary: Responsible for providing effective customer service when utilizing the hospital Operator system and during face-to-face interactions with patients, family members, and hospital personnel. Will also collect accurate patient information, complete patient registrations in a timely manner and assist in posting insurance payments.

Responsibilities

Greet all patients with courtesy and register patients at semi private admitting desk with entering complete and accurate information on the admission record
Answer Operator phones and direct calls to the appropriate offices
Collect and post payments with printing receipts and apply payments to the correct accounts for all money received
Balance cash drawer, evening/weekend cash drawer, petty cash, and prepare deposits, as needed
Answer patient questions regarding bills and direct them to appropriate staff
Assist Receptionist in billing doctors and other businesses for central supplies, pharmacy, and medical record fees
Work holiday rotation and cover evening/weekend as needed
Record and deposit patient valuables properly as needed
Scan and Index all payments and correspondence received
Check insurance eligibility on each patient registration & assist with eligibility reports & work queues
Completely and accurately register outpatient and inpatients, obtaining copies of insurance cards and necessary signatures on medical & financial documents
Adding and editing doctors in the computer system
Be familiar with patient financial assistance, payment plan guidelines, and help educate and assist patients with financial responsibilities
Obtain copies of insurance cards, physician orders and inform the patient/guardian of their financial responsibility if applicable
Assist Admitting Specialist in posting all insurance payments and collection agencies to correct accounts
Assist with Medicare Bad Debt report
Assist with daily mail duties for received & outgoing mail for Samaritan
Prepare morning census and complete necessary paperwork on weekends
Cover Receptionist, Registration, and ER Registration as needed
Secure and lock hospital doors after day & weekend shifts
Assist with orientation process for new employees
Complete E-Learning and job competencies as required
Perform other duties as directed by the director

Experience Requirements

Education

High School graduate

Experience

Customer service & hospital admissions operations experience preferred

Licenses/Certificate

None
Essential skills and experience:
- Customer service experience
- Excellent interpersonal and communication skills
- Strong team player
- Basic computer proficiency
- Time management
- Ability to organize and manage multiple priorities
- Commitment to hospital values
- Problem resolution at a functional level
- Telephone etiquette skills

Benefits

Health insurance Dental Vision Retirement Paid time off

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Patient Accounts Assistant

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Patient Accounts Assistant

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