HireMO

Position summary: Responsible for providing effective customer service when utilizing the hospital Operator system and during face-to-face interactions with patients, family members, and hospital personnel. Will also collect accurate patient information and complete patient registrations in a timely manner.

Responsibilities

Answer Operator phones and direct calls to the appropriate offices.
Print receipts and post payments to the correct accounts for all money received.
Balance cash drawer daily and prepare daily deposits.
Apply employee discounts and payroll deductions on patient accounts
Answer patient questions regarding bills and direct them to appropriate staff
Send invoices to doctors and other businesses for central supply and pharmacy
Collect, post/apply, and deposit all general ledger payments
Work holiday rotation and cover evening/weekend as needed
Perform other duties as directed by the director
Balance change bag in safe and weekend cash drawer
Scan and Index all payments and correspondence received
Enters complete and accurate information on the admission demographic record, during patient registration
Obtains signatures on medical and financial documents
Check insurance eligibility on each registration
Completely and accurately register outpatients and inpatients, including obtaining copies of insurance cards and necessary signatures (for inpatients, the process may require visiting the patient in their room)
Obtain copies of insurance cards, physician orders and inform the patient/guardian of their financial responsibility if applicable
Prepare morning census and complete necessary paperwork on weekends
Secure and lock hospital doors after day & weekend shifts

Experience Requirements

Education

High School graduate

Experience

Customer service/Operator operations experience preferred

Licenses/Certificate

None
Essential skills and experience:
- Customer service experience
- Excellent interpersonal and communication skills
- Strong team player
- Patient Registration
- Time management
- Basic computer proficiency
- Ability to organize and manage multiple priorities

Benefits

Health insurance Dental Vision Retirement Paid time off

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Jobs

Registration/Reception -- Patient Accounts

Summary

Responsibilities

Experience Requirements

Benefits

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Jobs

Registration/Reception -- Patient Accounts

Summary

Responsibilities

Experience Requirements

Benefits

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