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Flynn Arby's Facilities Director

Flynn Arby's joined Flynn Group in 2018 with the acquisition of 300+ restaurants. Today, we are the largest Arby's franchisee in the world and continue to grow by building new stores and acquiring other franchise operators.

We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown, since then, to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.

As the Facilities Director for Flynn Arby's, you will provide enterprise-level leadership, strategy, and oversight for facilities management and maintenance operations across a large, geographically dispersed restaurant portfolio. Reporting to the Vice President of Operations, you will serve as a key advisor to Operations and senior leadership, aligning facilities strategy with operational performance, financial objectives, brand standards, and long-term asset management.

This role is responsible for ensuring safe, reliable, and cost-effective facilities performance through scalable systems, strong vendor partnerships, effective field execution, capital planning, and continuous improvement. The Facilities Director will exercise significant independent judgment in establishing programs and standards, managing budgets, identifying risks and opportunities, and developing strategies that improve restaurant uptime, asset reliability, and overall business performance.

Responsibilities:

+ Develop and execute a long-term facilities strategy that supports operational performance, brand standards, asset reliability, and business growth

+ Establish and maintain company-wide policies, standards, programs, and processes for maintenance, repair, facilities management, and capital improvements

+ Serve as the senior facilities advisor to Operations leadership and executive stakeholders

+ Partner with the Vice President of Operations and senior leadership to establish long-term facilities priorities and strategic initiatives

+ Oversee facilities maintenance operations across all assigned markets, ensuring consistent execution, service quality, responsiveness, and adherence to established standards

+ Drive continuous improvement in work order management, service level agreements, maintenance processes, and field execution

+ Ensure effective prioritization and resolution of facility and equipment issues that impact restaurant operations

+ Monitor and analyze facilities performance metrics, KPIs, service levels, maintenance spend, and financial data to identify trends, gaps, risks, and opportunities

+ Use data and business insight to improve uptime, reduce costs, increase asset reliability, and improve the overall guest and team member experience

+ Lead, develop, and support a multi-level facilities organization, including managers, technicians, and support functions

+ Build a high-performing organization through coaching, performance management, talent development, succession planning, and accountability

+ Foster a culture of safety, collaboration, continuous improvement, and operational excellence

+ Create an environment where team members are challenged to grow, develop their capabilities, and achieve meaningful results

+ Develop and maintain strategic vendor partnerships that support service quality, responsiveness, cost control, and operational needs

+ Lead vendor negotiations, contract management, performance evaluations, service level agreements, and ongoing vendor accountability

+ Oversee facilities budgets, maintenance spending, capital expenditures, and cost forecasting

+ Ensure financial discipline through effective planning, benchmarking, reporting, and analysis

+ Lead facilities-related capital planning in partnership with Operations and Finance

+ Oversee large-scale equipment replacement programs, remodel support, infrastructure improvements, and other facilities-related capital projects

+ Ensure projects are delivered on time, within scope, within budget, and aligned with operational needs

+ Identify opportunities to improve asset lifecycle management and maximize the return on facilities investments

+ Promote adherence to applicable safety standards, regulatory requirements, and company policies

+ Support risk mitigation and business continuity strategies related to facilities, equipment, and infrastructure

+ Partner with Operations, Risk, and other functional leaders on incident response, prevention strategies, and corrective actions

+ Communicate changes openly, build support for initiatives, solicit and encourage feedback, anticipate resistance to change, explain the rationale behind changes, and follow up to ensure successful implementation

+ Maintain high standards of integrity and act consistently with the overall values of the business

+ Fully and actively participate in company-sponsored learning activities and seek personal growth intellectually and organizationally

Requirements:

+ Bachelor's degree in Business, Engineering, Facilities Management, Operations Management, or a related field, or equivalent combination of education and professional experience

+ Minimum 5+ years of progressive leadership experience in facilities management, maintenance, service operations, or related operational leadership

+ Significant experience managing facilities or service operations within a multi-unit, geographically dispersed environment

+ Demonstrated success leading large, distributed teams and developing high-performing organizations

+ Experience leading managers, technicians, and/or other multi-level facilities or service teams

+ Demonstrated ability to influence senior leaders and cross-functional stakeholders

+ Strong business acumen with demonstrated experience managing budgets, vendors, capital expenditures, and operational performance metrics

+ Proven ability to develop and implement scalable programs, processes, policies, and standards

+ Experience developing and managing strategic vendor relationships, including contract negotiations and performance management

+ Demonstrated analytical, financial, mathematical, and reasoning skills

+ Strong decision-making and problem-solving skills with the ability to anticipate issues and develop effective solutions

+ Strategic thinker with the ability to translate business objectives into practical operational strategies

+ Excellent communication skills - written, verbal, and presentation; demonstrated ability to communicate effectively with technical and non-technical audiences

+ Demonstrated leadership skills; ability to achieve results through others and build an engaging, accountable culture

+ Superior organization and self-management skills

+ Able to mana...

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Arby's Facilities Director

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