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About the Role

As a Technical Support Representative, you will make an impact by delivering exceptional technical assistance and customer support to clients, trading partners, and vendors utilizing TriZetto Provider Solutions products and services. You will be a valued member of the Support Services team and collaborate with internal technical teams, business stakeholders, and external customers to resolve issues efficiently and ensure a positive customer experience.

In This Role, You Will:

Provide technical assistance and support to clients via phone and email regarding products, services, and system-related issues.

Handle a high volume of inbound support interactions while maintaining excellence in service quality and customer satisfaction.

Troubleshoot, diagnose, and resolve technical issues, with a focus on achieving high First Call Resolution (FCR) rates.

Accurately document customer interactions, issue details, and resolutions within designated support systems.

Follow established support procedures, security guidelines, and HIPAA compliance requirements while communicating timely updates and resolutions to customers.

Work Model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this position is hybrid

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. [Global Job...oilerplate | Word]

What You Need to Have to Be Considered

High school diploma, GED, or equivalent required.

Associate's or Bachelor's degree in Healthcare Management or a related field preferred.

Minimum of 2 years of customer service experience.

Experience working in a call center environment preferred.

Strong technical aptitude with knowledge of hardware, software applications, and vendor-supported systems.

Excellent verbal and written communication skills.

Ability to troubleshoot technical issues and manage multiple priorities in a fast-paced environment.

Experience documenting customer interactions and maintaining accurate records.

Understanding of data privacy, information security, and HIPAA compliance requirements.

These Will Help You Stand Out

Experience supporting healthcare technology solutions or healthcare-related customers.

Proven ability to de-escalate challenging customer situations and build positive customer relationships.

Strong commitment to customer satisfaction and service excellence.

Ability to remain composed and effective under pressure while managing high call volumes.

Experience achieving customer service metrics, including quality, productivity, and satisfaction goals.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Why Cognizant?

At Cognizant, we're engineering modern businesses to improve everyday life. Our associates enjoy a collaborative environment, opportunities for continuous learning, and the ability to work on meaningful projects that create value for our clients and their customers.

Applicants will be accepted till 10/30/2026

The annual salary for this position will be in the range of $40K - $42K depending on experience and other qualifications of the successful candidate

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

We're excited to meet people who are passionate about customer service and operational excellence. Even if you don't meet every qualification listed, we encourage you to apply and share the unique experiences and skills you can bring to the role.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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