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_PLEASE NOTE: This position requires permanent U.S. work authorization. Candidates requiring current or future visa sponsorship, including those on OPT, CPT or H1/H4, are not eligible for this role. This role is not open for staffing partners or corp‑to‑corp candidates._

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)-a collaborative ecosystem featuring state-of-the-art hardware and software-WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture-grounded in core values and leadership philosophies-has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Internal IT Team, and why join?

The Internal WWT IT team is the backbone of our company's technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company's technological infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees.

By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will directly impact the company's success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team.

RESPONSIBILITIES:

+ Promote WWT Core Values and best practices.

+ Participate and consult in architecture, design, development, implementation of integrations, and configuration of our ServiceNow platform, with a primary focus on HR Service Delivery (HRSD).

+ Collaborate with senior developers, the Enterprise Architect, and Human Resources, Payroll, Benefits, and other Corporate Services business stakeholders to understand business requirements and propose technical solutions.

+ Contribute to project planning that improves the employee experience and operational efficiency across WWT's Human Resources and Corporate Services departments.

+ Test end-to-end solutions to ensure complete satisfaction of employees, managers, HR and end users including unit, functional, and regression testing.

+ Collaborate with offshore/onsite developers, participate in peer code reviews, and promote development best practices across the team.

+ Support the development of technical solutions across the Corporate Services portfolio, including Finance Operations and HR. Also provide ongoing assistance and consultation to resolve problems to ensure the solutions meet the end user's requirements.

+ Troubleshoot and resolve production issues, escalating complex platform issues as needed.

+ Create and update existing technical/configuration documentation.

+ Support platform upgrades, including regression testing and issue resolution.

QUALIFICATIONS:

+ Bachelor's or master's degree, preferably in Computer Science or Computer Information Systems, OR equivalent experience and/or certifications

+ 3-5 years as a ServiceNow Developer, including hands-on delivery of HR Service Delivery (HRSD) solutions

+ ServiceNow Certified System Administrator (CSA) required; ServiceNow Certified Implementation Specialist - Human Resources (CIS-HR) preferred

+ Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience.

+ Experience integrating ServiceNow with external systems such as HCM, payroll, and identity platforms (e.g., Workday) using JDBC and various Web Services, such as JSON, XML, REST, SOAP, etc., is preferred.

+ Experience with the following ServiceNow Products: HRSD, Employee Center, Employee Document Management, Virtual Agent, ITSM, AppDev Engine preferred

+ Scripting in various areas (business rules, client scripts, UI actions, ACL, UI policies, portal pages, UI pages), including the ACL and data security model that protects confidential employee information

+ Ability to configure flows, workflows, and HR Lifecycle Events and Journeys.

+ Ability to create and maintain the HR Service Catalog, HR Cases, Knowledge, and Employee Center content

+ Demonstrated ability to translate business requirements into technical solutions, including impact analysis on complex projects spanning multiple stakeholder communities, design and implementation specs, application configuration, workflow configuration, UI configuration, development of reporting, development of integration components, and testing and QA.

+ Experience with ServiceNow Patch and Major Version Upgrade deployment and support will be helpful.

+ Ability to thrive in an agile environment with evolving requirements and possess a good understanding of Agile, Lean, and Scrum principles.

+ Experience with ServiceNow Automated Test Framework (ATF) to automate and verify applications, customizations, or configurations.

+ Ability to be self-directed and self-motivated with the ability to work independently.

+ Ability to be innovative, have outside-the-box creativity and present alternative ideas functionally and technically.

+ Collaborative, team-oriented, and possess strong interpersonal communication skills, along with the discretion required to work daily with confidential employee data.

Preferred Location: St. Louis, MO

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $82,400 to $123,600 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WW...

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