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Job Title

Director of Affordable Housing Operations, Multifamily

(https://careers.cushmanwakefield.com/)

Job Description Summary

The Director of Affordable Housing Operations is responsible for the affordable compliance and operational performance of Cushman & Wakefield's portfolio of affordable housing communities within Multifamily. This role partners with Regional Property Managers, Property Managers, clients, and internal business partners to deliver strong regulatory affordable compliance, operational support, and client satisfaction. The Affordable Housing Operations Director provides leadership, coaching, and oversight to Cushman's existing affordable housing compliance team and serves as a key liaison between field operations, ownership groups, and support functions to ensure consistent execution of company standards and affordable housing requirements.

Job Description

ESSENTIAL JOB DUTIES:

Portfolio and Financial Performance

+ Provide oversight and ownership for Cushman & Wakefield's portfolio of affordable housing communities, ensuring operational and affordable program compliance excellence.

+ Partner with property management leadership to develop and execute affordable housing compliance playbooks.

+ Identify compliance challenges and areas of opportunity to improve existing workflows.

+ Consistently monitor and ensure full compliance with various federal, state, and local affordable housing programs.

+ Design and deliver affordable housing compliance reporting for executive leadership and multifamily affordable operators that measures compliance KPIs and performance metrics, enabling proactive management of service delivery commitments across our assets.

+ Evaluate, structure, and ensure appropriate affordable compliance billings.

+ Promote consistent compliance practices across all affordable housing communities and ensure teams remain informed of regulatory changes.

Leadership and Talent Development

+ Provide coaching, performance feedback, and career development opportunities with the appointed team to build a high-performing organization.

+ Foster a culture of accountability, collaboration, inclusion, and client-focused service.

+ Lead the existing compliance team to support audits, inspections, agency reviews, reporting requirements, and ad hoc requests from operating partners or affordable clients.

Client Relations

+ Develop and maintain strong relationships with affordable clients, asset managers, investors, and internal business partners.

+ Participate in client meetings, affordable property reviews, and strategic planning sessions.

+ Provide timely and structured communication regarding affordable housing compliance performance, risks, and opportunities.

+ Support business development and client retention efforts as needed.

COMPETENCIES:

+ Strong knowledge of affordable housing regulations and affordable compliance requirements.

+ Proven financial and operational property management skills.

+ Ability to lead, coach, and develop high-performing teams.

+ Strong analytical and problem-solving abilities.

+ Excellent communication and relationship management skills.

+ Ability to manage multiple priorities in a fast-paced environment.

IMPORTANT EDUCATION

+ Bachelor's degree in business, Real Estate, Finance, Public Administration, or a related field preferred.

IMPORTANT EXPERIENCE

+ 7-10 years of multifamily and affordable housing compliance experience required, with a clear track record of increasing responsibility.

+ Demonstrated expertise with affordable housing programs 1,000+ units required at the Regional/National level, including, but not limited to, HUD, LIHTC (tax credit), and other federal, state, and local housing programs.

+ Yardi and RightSource systems experience required. Microsoft Excel, Outlook, Teams, Smartsheet required.

+ Prior team leadership experience required, including supervising 2+ employees.

+ Travel required, up to 20%. Hybrid role, strong preference for St. Louis MO or Chicago IL based leader for this team.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

COMPANY BENEFITS

+ 120 Hours Paid Time Off annually; prorated upon hire

+ 40 Hours Sick Time annually; prorated upon hire

+ 2 Volunteer Days annually to give back to causes important to you and your community

+ 12+ Company Holidays annually

+ Paid Parental Leave to support you and your family

+ Medical, Dental, Vision & Life Insurance, along with supplementary benefit options, including pet insurance, pre-tax spending accounts, and early access to pay, to support your health and wellbeing

+ Company Discounts Program offering savings with many major retailers and service providers

+ Personal & Professional Development Resources, including access to LinkedIn Learning, for continued learning and growth

+ Employee Assistance Program & Counseling Services offering confidential guidance and resources when you need them

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is cover...

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