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Jobs
Utility Customer Service Collections Specialist
Summary
The purpose of this position is to serve as the primary contact and oversee all collection efforts for past-due utility accounts and delinquent final balances.
Responsibilities
- Processes penalties, past-due notices, service disconnections, and account shut-offs for delinquent utility bills.
- Processes collections reports and assists with collection inquiries.
- Manages bankruptcy processes, payment returns, and customer account refunds.
- Reviews and manages cash and non-cash account deposits.
- Analyzes data to identify trends and inform process improvements.
- Assists with software tickets and upgrade testing.
- Delivers customer service by phone, email, online applications, and in person.
- Maintains accurate records.
Experience Requirements
- High School diploma or equivalent.
- Associate degree in Accounting, Finance, or Business preferred.
- 3 to 5 years of experience in customer service, cashiering, accounting, billing, or administrative support.
- None.
Benefits
Skill Sets
Behavioral Traits
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