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Overview

At PNNL, our core capabilities are divided among major departments that we refer to as Directorates within the Lab, focused on a specific area of scientific research or other function, with its own leadership team and dedicated budget.

Our directorates related to Mission Support & Operations include Office of General Counsel, Business Services, Communications and External Engagement, Operational Systems, Communications and Information Technology, and Performance Management.

The Business Services Directorate (BSD) provides crucial financial, procurement and sales, and project management services to PNNL, as required under our management and operations contract for operating the Lab on behalf of the Department of Energy. Our goal in offering these services is to ensure efficient, effective, and compliant business operations that enhance PNNL's scientific impact.

BSD presents exciting opportunities for financial professionals seeking career growth. We foster a dynamic environment where individuals can develop their skills, take on leadership roles, and contribute to high-impact projects. By working with multidisciplinary teams, professionals have the chance to broaden their expertise, engage in continuous learning, and advance their careers while contributing to the groundbreaking scientific work at PNNL.

Responsibilities

As a Principal Business Systems Analyst, you will support functional application stewardship and continuous improvement of BSD enterprise SaaS solutions. You will work with business owners, BSI&E process analysts, CIT, and vendors to translate business needs into supportable capabilities while maintaining appropriate business and technical accountabilities. Primary responsibilities include:

+ Manage functional ownership and service planning for complex or high-impact SaaS applications or application areas; ensure configuration and administration align with business needs, controls, and governance.

+ Analyze complex, recurring, or cross-functional application issues; identify root causes and systemic risks, and coordinate durable resolutions across business and technical teams.

+ Review Oracle and SAP Concur releases, patches, roadmaps, and enhancements for impacts across affected business areas; develop recommendations on timing, readiness, and response options.

+ Coordinate business impact assessments and release-readiness activities, including test planning, regression and user acceptance testing, readiness recommendations, and post-release reviews.

+ Lead requirements analysis for complex enhancements; resolve competing needs and advise business owners and BSI&E process analysts on functional options, trade-offs, and impacts.

+ Develop recommendations for adopting embedded AI, automation, analytics, and other SaaS capabilities, balancing business value with risk, controls, and governance requirements.Oversee assessments of application support for business processes, rules, approvals, controls, and compliance requirements; recommend actions to address broader gaps.

+ Coordinate complex reporting and data-quality investigations; facilitate information stewardship and advise stakeholders on reporting requirements and validation.

+ Optimize functional documentation and support practices, including configuration records, release assessments, test scenarios, known issues, and application procedures.

+ Coordinate communication and adoption activities for significant releases or enhancements; review feedback and adoption results to identify follow-up needs.

+ Manage application governance and enhancement-prioritization activities; review benefits and service outcomes and recommend improvements aligned with business objectives.

+ Facilitate alignment among BSD functions, process analysts, CIT, cybersecurity, application administrators, and vendors; provide functional guidance to other analysts as appropriate.

Qualifications

Minimum Qualifications:

+ BS/BA and 9 years of relevant systems analyst experience -OR-

+ MS/MA or higher and 7 years of relevant systems analyst experience.

Preferred Qualifications:

+ Experience supporting enterprise SaaS applications, particularly Oracle Fusion Cloud ERP, SAP Concur Travel, or comparable business systems.

+ Experience performing functional application administration, approved configuration, troubleshooting, and business systems support.

+ Experience evaluating vendor release notes, scheduled updates, new features, and product roadmaps.

+ Experience coordinating business impact assessments, regression testing, user acceptance testing, and release readiness.

+ Knowledge of financial, procurement, travel, project accounting, or related enterprise business processes.

+ Experience translating business requirements into functional configuration, specifications, testing, and implementation activities.

+ Experience evaluating AI-enabled features, automation, and analytics for responsible business use.

+ Understanding of application controls, information security, access governance, and compliance requirements.

+ Experience collaborating with CIT, vendors, business owners, and process improvement professionals.

+ Experience analyzing recurring issues, workarounds, process gaps, and improvement opportunities.

+ Strong analytical, communication, documentation, facilitation, and problem-solving skills.

+ Experience supporting change management, training readiness, user adoption, and continuous improvement.

+ Knowledge of PNNL business operations, policies, and management systems is desirable.

Hazardous Working Conditions/Environment

Not Applicable

Testing Designated Position

This is not a Testing Designated Position (TDP).

About PNNL

Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them!

At PNNL, you will find an exciting research environment and excellent benefits including health insurance, and flexible work schedules. PNNL is located in eastern Washington State-the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab's campus is only a 45-minute flight (or ~3 hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs.

Commitment to Excellence and Equal Employment Opportunity

Our laboratory is committed to fostering a work environment where all individuals are treated with fairness and respect while solving critical challenges in fundamental sciences, national security, and energy resiliency. We are an Equal Employment Opportunity employer.

Pacific Northwest National Laboratory (PNNL) is an Equal Opportunity Employer. PNNL considers all applicants for employment without...

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Principal Business System Analyst

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