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Cognizant is a large IT Consulting Firm that leverages modern technologies to transform a variety of business operations. This team works on keeping Maps Data current and reflective of real-world changes. They work on issues submitted by end users of Maps or test the location results of user queries submitted via Web Search or Maps interface.

The Mapping Transit City Expert is responsible for high impact work in improving transit data and providing country specific expertise. This person will be responsible for developing and maintaining transit data pipelines and establishing the ground truth in the city/country they work and also the consultant of the Country for any Transit/Micro mobility projects. This is a remote role for candidates living in the New York City area only .

Role & Responsibilities as City Expert

+ Communicating with internal stakeholder teams and external companies to achieve project goals.

+ Create city level transit data modeling policies based on the market needs and local regulations.

+ Identify transit user expectations, broken critical user journeys, data gaps and provide insights to the product.

+ Leverage local familiarity with regional urban transit systems and expertise to Identify patterns and systematic data problems or gaps in transit data and make changes in the data model to improve and solve the issues.

+ Validate quality of new and updated data in the data management platform.

+ Make necessary edits for all transit data types.

+ Field escalations of complex or edge-case data issues from internal teams and resolve appropriately including creating bugs for external teams.

+ Assist Program Managers to communicate with the partner/provider about required data fixes or inform about problematic data areas.

+ Conduct in city field research to determine the ground truth of transit issues and user problems

+ Develop outages and alerts capabilities in their assigned city.

+ Manage city specific data pipelines through the transit data management platform, including updating pipelines using basic programming skills.

Role & Responsibilities as Country Expert

+ Create guideline documents to be used by operators with country specific insights.

+ Provide input to create country specific policy to existing general policy. The Country Specialist works to apply existing Mapping policies to their specific country, providing insights into traffic laws, landmarks, political modeling and key mapping features.

+ Gain in-depth knowledge of the data, processes, tools and policy (applicable to all processes/data types), translate and interpret comments and actions from various sources (E.g.Users) and troubleshoot problems based on instructions, training and context

+ Review of mapping operations issues for quality checks related to specific countries of expertise.

+ Point of contact for mapping operations country-specific questions.

+ Perform FLA (Formative Learning Audit) and review operations work and identify operational errors at scale.

+ Evaluation of import data from the Import Engineering team prior to ingestion

Desired Skills & Experience

+ At least a Bachelor's degree

+ 2 - 5 years of related experience

+ Good Communication skills (Read, Write and Speak) in English and native local language

+ Basic Data analytics and Tech writing skills is required

+ Deep knowledge of NYC's transit/traffic network / Urban planning

+ Knowledge of transit-specific data format is an added advantage (GTFS especially)

+ Basic/ Good knowledge about GIS mapping tools and programing skills (java, C#, C++ and Python) would be an added advantage

+ Comfortable with a rapidly-changing environment

+ Strong problem-solving skills and excellent attention to detail

Hourly Rate and Other Compensation:

The annual salary for this position is between $75,000 - $86,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

+ Medical/Dental/Vision/Life Insurance

+ Paid holidays plus Paid Time Off

+ 401(k) plan and contributions

+ Long-term/Short-term Disability

+ Paid Parental Leave

+ Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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