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As a Broadband Specialist I (Field Technician), you will be primarily focused on new installations of our cable television and broadband services. You’ll drive a company van, go into customer homes, and represent Mediacom every day to our customers. You’ll also learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation.

Responsibilities

Make customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units.
Perform new connects, reconnects, requested and non-pay disconnects; add outlets; install and/or remove converters; perform upgrades and downgrades of service.
Analyze picture quality and judges’ acceptability of picture delivered following installation of cable service.
Work with connectors, fasteners and wire and use hand tools.
Use customary CATV hand and power tools in performance of job duties.
Complete appropriate paperwork functions as prescribed by system management.
Read signal levels through use of field strength meter; add and subtract levels in installation problems; install connectors on different types of drop cable; maintain proper clearances; install tap-off devices.
Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed.
Lift and carry loads up to 100 lbs. (including line ladder); Work within limited confines, such as crawl spaces.
Properly use, store and maintain a VOM or DMM to check for “open” or “short” online as well as AC and DC voltages.
Read general drop system layouts from blueprints.
Inform customers of FCC Rules and Company policies as they pertain to customers.
Drive company vehicles in performance of job duties; use bucket truck. Perform proper vehicle upkeep and maintenance.
Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns, and promotions.
Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed.
Perform installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience.

Experience Requirements

No experience required.
High school diploma or GED required.
Valid driver’s license required: satisfactory driving record required.
General level of mechanical and consumer devices knowledge
Ability to interact and communicate with customers and co-workers.
Ability to work in high or tight spaces.
Ability to work in all weather conditions and at various heights.
Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required.

Benefits

Health insurance Dental Vision Tuition assistance Retirement Paid time off

Skill Sets

Providing Service to Others Working on a Team Working with Things Developing Existing Business Generating New Business

Behavioral Traits

Assertiveness Confidence Sociability Helpfulness Thoroughness Problem Solving

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Jobs

Broadband Specialist I

Summary

Responsibilities

Experience Requirements

Benefits

Skill Sets

Behavioral Traits

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Jobs

Jobs

Broadband Specialist I

Summary

Responsibilities

Experience Requirements

Benefits

Skill Sets

Behavioral Traits

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