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Honeywell's Field Service Technicians are responsible for effectively providing services to support the on-site installation, upgrades, start-up, maintenance, and operation of automation control systems & advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products which comprise these systems.

Your Focus:

Be an Agile Leader - a servant leader or coach at the same time to exponentially grow your knowledge and expertise. Support a Team to prioritize work, aiming at greater business value with short delivery cycles. Collaborate with constant and honest feedback, contributing to a culture of continuous improvement. This culture/mindset creates a sense of empowerment among self-motivated teams and, therefore, stimulates the collective intelligence.

You will report directly to the Field Service Manager and focus on providing customers with maintenance and modernization services on Honeywell's QCS (90% of the time) and EPKS/DCS (10% of the time) Platforms. The role requires you to be self-supporting and includes on-call coverage, on-site maintenance, performing system diagnostics & analysis, troubleshooting problems, installing new systems & replacing parts.

Key Responsibilities

+ 40% of the time onsite coverage for one of our key customer sites in Toledo, Oregon.

+ 60% of the time roaming engineer; responsible for traveling to multiple customer locations to provide technical support, equipment maintenance, installation, and commissioning services. This role works directly on customer contracts, project-based assignments, and spot service engagements, ensuring engineering solutions are implemented effectively, safely, and in accordance with customer requirements and company standards.

+ Requires technical expertise, problem-solving ability, and customer-facing professionalism to support operational performance and maximize equipment reliability.

+ Retain and develop high-quality talent by humbly mentoring peers.

+ Support machine outages for Honeywell QCS customer sites.

+ Provide ongoing support for Honeywell control systems installed at the customer sites throughout the west and mid-west.

+ Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site.

+ Deal directly with and communicate effectively with plant operators, plant management, 3rd party vendors, and other Honeywell personnel in support of service operations

+ Collaborate with Honeywell's Global Technical Assistance Center to implement solutions for the installed base where applicable.

+ Perform scheduled maintenance and ad-hoc work on Honeywell hardware and software following procedures and schedules.

+ Troubleshoot and analyze issues under both normal and abnormal conditions.

+ When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers.

+ Work with contractors to review and ensure the unit/package is installed to specifications.

+ Coordinate work with other groups to ensure meeting commitments

+ Ensure regular updates of antivirus software across all Honeywell EPKS customer sites.

+ Ensure regular Windows OS updates across all Honeywell EPKS customer sites.

+ Perform standby duties (on call) and respond to callouts as required by procedure.

+ Create and maintain backups for servers and workstations.

+ Sustain proficiency in all products and services that the company offers. This includes staying current with installation standard methodologies, equipment protocol, and safety guidelines.

+ Support plant outages for Honeywell EPKS customer sites.

+ Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Honeywell products, and ensure equipment is operational and free of defects.

+ Accurately document the work that is performed at a customer facility and/or project staging area. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.

+ Complete monthly preventative system maintenance checklists on time.

+ Prepare monthly reports using Excel, Word, and PowerPoint.

+ Review product prints and specifications.

+ Perform the Honeywell behaviors driving growth though Honeywell's evolution.

YOU MUST HAVE

+ Continuously pass customer's background checks and random drug testing.

+ High School Diploma

+ Minimum 1 year of professional experience in an engineering or technical field, and/or Military experience in electronics programs.

+ Valid driver's license

+ Ability to travel up to 60% of the time depending on local customer site activities.

+ Commitment of 18 months to obtain and maintain L3 CEAT (QCS L3) certification while performing normal job duties.

+ Ability to lift and/or move up to 50 pounds.

+ Must be able to walk and stand 8 hours per day.

+ Be able to perform frequent climbing, kneeling, reaching, pushing, pulling, lifting, and grasping.

+ 1 year of experience using Basic Windows OS and Microsoft Office applications

+ 1 or more years of experience with system installation, configuration, and maintenance.

+ 1 or more years of experience using diagnostic tools and software.

+ Proficiency in using diagnostic tools and software.

WE VALUE

+ Bachelor's Degree in Engineering, Computer Science, Information Technology, Science, Technology, Math.

+ Associates Degree in Industrial Engineering or Technology.

+ Ability to work safely within the Honeywell/Customer HSE requirements.

+ Technical expertise in system hardware and software.

+ Familiarity with Honeywell products and systems.

+ Understanding of electrical and mechanical systems where Honeywell technology is installed will be an added advantage.

+ Ability to read and interpret technical manuals and schematics.

+ Strong attention to detail and organizational skills.

+ Proficient in using Microsoft Office Suite and other relevant software.

+ Experience with industrial process control field instrumentation

+ Networking experience

+ Previous experience working in a Field Service Technician position

+ Previous technical/installation experience

+ Previous customer service experience

+ Excellent troubleshooting and problem-solving skills.

+ Strong communication and interpersonal skills.

+ Ability to work independently and manage multiple tasks.

+ Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve complex system or process problems

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life ...

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