HireMO

Job Description

Program Manager - Operations Manager - Oracle Health Cloud Infrastructure & Disaster Recovery

Position Overview

We are seeking an experienced, highly motivated Operations Manager to lead a team responsible for cloud infrastructure operations, client disaster recovery environments, operational project delivery, and enterprise healthcare technology solutions.

This position combines people leadership, cloud operations, project management, and client relationship management . The successful candidate will oversee a team of operations associates while actively participating in the coordination, provisioning, maintenance, and support of Oracle Cloud Infrastructure (OCI) environments, CareAware cloud solutions, and infrastructure supporting Oracle Health applications.

The ideal candidate is a hands-on operational leader who can manage multiple competing priorities, coordinate complex infrastructure projects, communicate effectively with internal and external stakeholders, and ensure the successful delivery of cloud services to healthcare clients.

Candidates with experience supporting Cerner Millennium Electronic Health Record (EHR) environments are strongly preferred. Familiarity with Millennium infrastructure, healthcare application dependencies, client upgrades, and the operational requirements of mission-critical healthcare systems will be particularly valuable.

This role requires someone comfortable balancing managerial responsibilities with operational execution, including cloud resource provisioning, network configuration requests, disaster recovery coordination, infrastructure troubleshooting, and healthcare application support coordination.

_This role will be based in Nashville TN - we do offer relocation assistance_

Responsibilities

People Management & Team Leadership

+ Provide direct management, coaching, mentoring, and professional development for a team of approximately 8 operations associates.

+ Manage day-to-day team operations, including workload distribution, project assignments, support responsibilities, and resource planning.

+ Establish, maintain, and coordinate on-call rotations to ensure appropriate coverage for production environments, critical infrastructure, and client support needs.

+ Monitor team capacity and priorities to ensure project commitments and operational support obligations are met.

+ Conduct regular one-on-one meetings, performance evaluations, development discussions, and team meetings.

+ Provide guidance, training, and mentorship to project managers and operations associates.

+ Promote accountability, collaboration, knowledge sharing, and continuous improvement across the team.

+ Coordinate escalations, remove operational blockers, and ensure critical issues receive appropriate attention and resolution.

Disaster Recovery Operations & Client Project Management

+ Lead and coordinate client disaster recovery (DR) infrastructure projects from initial planning through implementation, validation, and ongoing operational support.

+ Serve as a primary point of contact for clients and internal stakeholders regarding disaster recovery environments, project timelines, infrastructure requirements, and operational readiness.

+ Facilitate recurring weekly client meetings to review DR environment health, project progress, outstanding issues, upcoming changes, and operational priorities.

+ Provide regular status reports, project updates, risk assessments, and action-item tracking for client disaster recovery environments.

+ Coordinate with infrastructure, networking, virtualization, and application teams to ensure disaster recovery environments meet established operational requirements.

+ Oversee infrastructure provisioning, configuration requests, maintenance activities, and environment readiness.

+ Track project milestones, dependencies, infrastructure issues, and deliverables using Jira and other project management tools.

+ Coordinate disaster recovery testing and validation activities with appropriate operations teams and client stakeholders.

+ Identify risks and escalate issues that could impact client recovery capabilities, service availability, or project timelines.

+ Maintain accurate documentation of DR environments, infrastructure configurations, client requirements, and operational procedures.

+ Coordinate disaster recovery planning and operational readiness activities for environments supporting healthcare applications, including Cerner Millennium and related Oracle Health solutions, where applicable.

Oracle Cloud Infrastructure (OCI) Administration & Operations

+ Utilize the Oracle Cloud Infrastructure (OCI) Console and associated tools to support provisioning, configuration, and maintenance of cloud infrastructure resources.

+ Provision and manage OCI compute instances, including virtual machine creation, configuration, and deployment activities.

+ Coordinate and implement network Access Control List (ACL) and Network Security Group (NSG) requests in accordance with established security and change management procedures.

+ Support virtual cloud network (VCN) configurations, subnet assignments, and network connectivity requirements.

+ Perform basic network troubleshooting within the OCI Console, including reviewing security rules, routing configurations, subnet settings, and connectivity-related issues.

+ Collaborate with networking, virtualization, DevOps, and infrastructure operations teams to investigate and resolve cloud infrastructure issues.

+ Assist with infrastructure upgrades, migrations, resource changes, and environment maintenance activities.

+ Ensure cloud infrastructure changes are appropriately documented, tracked, and communicated to affected stakeholders.

+ Support operational best practices for infrastructure reliability, security, availability, and disaster recovery readiness.

Oracle Health & Cerner Millennium EHR Operations

+ Support the coordination and operational management of infrastructure and cloud environments associated with Oracle Health applications, including Cerner Millennium EHR and CareAware solutions.

+ Work with Oracle Health application teams, infrastructure operations, networking, and client stakeholders to coordinate environment provisioning, upgrades, migrations, and operational support activities.

+ Apply knowledge of Cerner Millennium environments and healthcare application dependencies to identify potential infrastructure risks and coordinate appropriate resolution.

+ Assist in planning and coordinating infrastructure changes that may affect Millennium-connected applications, integrations, or supporting healthcare services.

+ Collaborate with application owners and operations teams to support availability, reliability, and continuity of mission-critical healthcare systems.

+ Coordinate client communications, project timelines, and operational readiness activities for infrastructure init...

Apply Externally

Jobs

Program Management Manager

Summary

You Need a MO Jobs Account First

Jobs

Jobs

Program Management Manager

Summary

Do You Have a MO Jobs Account?

First, Let's Find Your MO Jobs Account

Create an Account to Apply

You Need a MO Jobs Account First

HireMO Terms of Use

1. Acceptance and Changes

2. A No-Cost Public Workforce Service

3. Eligibility, Youth, and Authority

4. Accounts and Security

5. Accuracy Attestation and Program Information

6. Job Seeker Terms

7. Employer Terms

8. Assessments and Matching

9. Artificial Intelligence Features

10. Public Records and Required Notices

11. User Content and Permissions

12. Acceptable Use

13. Intellectual Property and Government Marks

14. Other Users and Third-Party Services

15. Electronic Communications

16. Suspension, Termination, and Records

17. Disclaimers

18. Limitation of Liability and Sovereign Immunity

19. Employer Indemnification

20. Governing Law and General Terms

21. Contact, Accessibility, and Complaints