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World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)-a collaborative ecosystem featuring state-of-the-art hardware and software-WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture-grounded in core values and leadership philosophies-has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Internal WWT IT Team, and why join?

The Internal WWT IT team is the backbone of our company's technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company's technology infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees.

By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will have a direct impact on the company's success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team.

Platform Product Manager

The Platform Product Manager is a key integrator of people, process, and technology for a designated business platform. This role is responsible for gathering requirements from multiple stakeholder groups, translating business needs into actionable technology solutions, and ensuring the platform delivers maximum value to its users. The Platform Product Manager blends operational discipline with collaborative leadership to drive enhancements, maintain reliable operations, and support business objectives for their assigned platform.

In our high-tech company, the Platform Product Manager partners closely with business stakeholders, IT teams, and cross-functional groups to deliver critical initiatives, improve platform capabilities, and foster continuous improvement. The ideal candidate will have a strong foundation in technology delivery, experience working with stakeholders, and a passion for enabling business value through IT platforms.

This role emphasizes stakeholder engagement, requirements analysis, prioritization, and communication, with a focus on delivering measurable business outcomes for a specific platform. The Platform Product Manager will also lead and develop a team of business analysts and product owners, fostering a culture of accountability, innovation, and continuous learning.

This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty.

Nothing in this description changes the existing at-will employment relationship between the Company and the employee occupying the position.

Job Responsibilities

+ Platform Leadership:

+ Own the vision, roadmap, and delivery for a specific business platform.

+ Align platform initiatives with stakeholder requirements and business goals.

+ Team Leadership & Development:

+ Lead, mentor, and develop a team of business analysts and product owners.

+ Foster a culture of accountability, innovation, and continuous learning.

+ Set performance expectations and support career development through coaching and feedback.

+ Stakeholder Engagement:

+ Build strong partnerships with business users, process owners, and IT teams.

+ Act as the primary point of contact for platform-related needs, gathering and prioritizing requirements from multiple groups.

+ Requirements Analysis & Prioritization:

+ Conduct user feedback sessions, market research, and needs analysis to define and prioritize platform features and improvements.

+ Project & Enhancement Delivery:

+ Coordinate cross-functional teams to deliver platform enhancements, new features, and operational improvements on time and within scope.

+ Operational Excellence:

+ Ensure high availability, performance, and reliability of the platform.

+ Support incident response, change management, and risk mitigation for platform operations.

+ Collaboration & Communication:

+ Facilitate effective communication between stakeholders, development teams, and other departments to ensure alignment on platform goals and progress.

+ Continuous Improvement:

+ Identify opportunities for process improvements, automation, and adoption of best practices within the platform.

+ Champion innovation and efficiency.

+ Value Realization:

+ Track and report on platform performance, user adoption, and business impact.

+ Ensure the platform delivers measurable value to its users.

+ Governance & Compliance:

+ Ensure platform activities adhere to internal controls, compliance standards, and cybersecurity policies.

Education & Experience:

+ Bachelor's degree in Business, IT, Computer Science, or related field; advanced degree preferred

+ 5+ years in product or platform management, working with multiple stakeholders

+ Experience managing complex technology platforms

Technical Knowledge:

+ Understanding of platform architecture, SDLC, and technology integration

+ Familiar with Agile/Scrum and cloud or enterprise software solutions

+ Knowledge of operational excellence including incident and change management

Stakeholder & Team Management:

+ Skilled at engaging and influencing cross-functional teams and stakeholders

+ Experience leading and mentoring teams of analysts or product owners

+ Ability to balance prioritie...

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