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Job Description

The Infrastructure Senior Manager will provide strategic and operational leadership for global IT infrastructure services, including data centers, enterprise networks, and cloud infrastructure. This role is responsible for infrastructure strategy, service delivery, modernization, budgeting, vendor management, and team leadership.

This individual will lead infrastructure teams and partners across multiple locations while ensuring services are reliable, secure, scalable, and aligned with business needs. The role is focused primarily on leadership, strategy, modernization, and operational accountability rather than day-to-day technical administration.

Key Responsibilities
Develop and execute infrastructure strategy, roadmaps, and operating plans aligned with business priorities.
Lead teams supporting data centers, enterprise networks, cloud infrastructure, and related services.
Oversee infrastructure budgets, forecasts, resource planning, contracts, vendors, and cost management.
Establish service expectations, performance measures, priorities, and accountability across infrastructure teams.
Drive infrastructure modernization, cloud adoption, lifecycle management, resiliency, and technical debt reduction.
Ensure infrastructure environments are reliable, secure, scalable, and able to support business operations.
Lead managers, technical leads, employees, contractors, and managed service providers across multiple locations and time zones.
Develop technical leaders and teams through coaching, training, succession planning, and career development.
Partner with cybersecurity, enterprise architecture, applications, data, service desk, and other technology teams.
Provide executive-level reporting on infrastructure health, service delivery, budgets, capacity, risk, and strategic initiatives.
Lead major infrastructure escalations and ensure root-cause analysis, corrective actions, and appropriate business communication are completed.
Establish governance and standards around architecture, change management, incident management, capacity, business continuity, and vendor management.
Technical Scope
Data centers, compute, storage, backup, and infrastructure continuity
Enterprise WAN/LAN, wireless, network access control, SD-WAN, monitoring, and network hardware
Cloud infrastructure across Microsoft Azure and AWS
Infrastructure monitoring, engineering, incident response, and service improvement
Infrastructure vendors, contracts, managed services, and lifecycle management

Skills and Requirements

10+ years of progressive infrastructure or technology leadership experience
Experience leading managers and/or senior technical teams
Strong knowledge of data center, network, and cloud infrastructure
Experience developing infrastructure strategies, roadmaps, and multi-year investment plans
Experience managing budgets, forecasts, contracts, vendors, and managed service providers
Experience leading geographically distributed or global teams
Experience delivering large-scale infrastructure programs and organizational change
Strong understanding of service management, incident leadership, business continuity, lifecycle management, and operational risk
Ability to communicate technical priorities, risks, and tradeoffs to executive and business stakeholders
Strong leadership, coaching, decision-making, and cross-functional collaboration skills
Bachelor's degree in Information Technology, Computer Science, Engineering, or related field
ITIL certification
Cloud and/or infrastructure certifications
Experience supporting manufacturing, industrial, or geographically distributed environments

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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