HireMO

We are seeking an IT Support Analyst to join our growing IT team. The IT Support Analyst will provide critical support for a variety of IT systems, applications, and infrastructure. If you are a problem solver with hands-on technical experience, excellent customer service skills, and the desire to grow within the IT field, we want you on our team.

Key Responsibilities

Technical Support: Provide support for end-users across hardware, software, network, and system-related issues. Assist in troubleshooting more complex technical problems and escalate appropriately.
Incident & Problem Management: Take ownership of incidents, ensuring timely resolution. Perform root cause analysis for recurring issues and implement solutions to prevent reoccurrence.
Hardware and Software Support: Install, configure, maintain, and troubleshoot IT hardware (e.g., laptops, desktops, printers) and software applications. Handle escalations that require advanced configuration or troubleshooting skills.
Network & Connectivity Support: Assist with network issues, including troubleshooting connectivity problems and supporting VPN, Wi-Fi, and LAN-related issues.
End-User Training & Documentation: Provide training to end-users on new systems and applications, ensuring they have the necessary knowledge to effectively utilize company technology. Contribute to maintaining and improving knowledge base and documentation for end-user self-service.
IT Project Support: Assist with IT projects, including system upgrades, software deployments, and hardware refreshes. Provide hands-on support and troubleshooting during the project lifecycle.
Collaboration with IT Teams: Work closely with other IT teams (e.g., System Administrators, Network Engineers) to escalate and resolve more complex issues and contribute to cross-functional project initiatives.
Vendor Management: Work with third-party vendors to coordinate support services, hardware repairs, and software troubleshooting when necessary.

Required Education & Qualifications

Education: Associate’s degree in Information Technology, Computer Science, or related field (Bachelor's degree preferred); relevant certifications such as CompTIA Network+, ITIL Foundation, or Microsoft Certified Solutions Associate (MCSA) are a plus.
Experience: 2+ years of experience in IT support, preferably in a Service Desk or IT Support role.
Technical Skills:

Strong experience with troubleshooting hardware (desktops, laptops, printers, etc.) and software (Windows, macOS, Office 365, etc.).
Familiarity with networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
Hands-on experience with operating systems (Windows Server, Linux) and virtualization platforms (VMware, Hyper-V).
Knowledge of Active Directory, user account management, and basic server administration.
Experience with ServiceNow ITSM.

Problem-Solving: Strong analytical skills and ability to resolve complex technical issues quickly and efficiently.

Communication Skills: Excellent verbal and written communication skills. Able to explain technical issues clearly to both technical and non-technical users.

Customer-Focused: High level of customer service skills, with the ability to build strong relationships with end-users and other IT teams.

Organizational Skills: Strong time management skills with the ability to prioritize multiple tasks and handle a varied workload.

Why Choose Modine?

Health & Well-being:

Day One

Competitive health, dental & vision insurance coverage
Employee Assistance Program

After 90 days of continuous employment

Maternity Leave (12 weeks at 100% pay)

8 weeks of short term disability leave paid at 100%
4 weeks of paid parental leave paid at 100%

Paternity Leave (4 weeks at 100% pay)

Financial Benefits:

401k Retirement plan and company paid match
Life Insurance
Health Savings Account (HSA) with employer contribution
Flexible Spending Accounts (FSA)
Short Term Disability (company paid)
Long Term Disability

Benefits

Health insurance Vision Retirement

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IT Support Analyst

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Position Description

Key Responsibilities

Required Education & Qualifications

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IT Support Analyst

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Required Education & Qualifications

Benefits

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