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Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Loud Noises (Equipment/Machinery), Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.), Various outside weather conditions, Will work with hazardous/toxic materials

Job Description

About Thermo Fisher Scientific

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Job Description

We are seeking a highly skilled, self-motivated Field Service Engineer III to support our Bulk Elemental Analysis business. In this role, you will independently install, maintain, troubleshoot, and repair sophisticated analytical instrumentation utilizing optical emission spectroscopy (OES), X-ray fluorescence (XRF), and X-ray diffraction (XRD) technologies. These instruments play a critical role in helping customers optimize production processes, ensure product quality, and maintain operational efficiency across industries such as metals, cement, and other industrial applications.

As an experienced Field Service Engineer, you will serve as a trusted technical resource for our customers, providing advanced troubleshooting, delivering exceptional service, and ensuring instrument reliability. You will have the opportunity to apply your technical expertise, build strong customer relationships, and contribute to continuous improvement within a collaborative global service organization.

What You'll Do

Technical Service and Troubleshooting

+ Independently install, maintain, troubleshoot, repair, and support OES, XRF, and XRD instrumentation at customer locations.

+ Diagnose and resolve complex electrical, electronic, mechanical, and instrument-related issues using systematic troubleshooting methodologies and available technical resources.

+ Perform preventive maintenance, instrument calibration, performance verification, and applicable qualification activities to ensure optimal equipment operation.

+ Identify root causes of recurring technical issues and implement effective corrective actions to improve instrument reliability and minimize customer downtime.

+ Manage technical escalations and collaborate with internal specialists to resolve challenging instrument issues.

+ Maintain and expand technical knowledge of supported products, applications, and evolving analytical technologies through ongoing training and professional development.

Customer Service and Relationship Management

+ Serve as a primary technical point of contact for assigned customers, establishing trusted relationships through responsive, professional, and effective service.

+ Clearly communicate technical findings, service recommendations, and resolution plans to customers and internal stakeholders.

+ Provide customers with guidance and training on proper instrument operation, routine maintenance, and applicable safety practices.

+ Collaborate with Technical Support, Sales, Applications, and Engineering teams to address customer needs and improve the overall service experience.

+ Proactively identify opportunities to improve customer satisfaction, instrument performance, and service delivery.

Territory and Service Operations

+ Independently manage assigned service activities, including scheduling, travel planning, customer communications, and prioritization of service requests.

+ Respond to customer service needs in accordance with established service commitments and business priorities.

+ Maintain accurate and timely service reports, technical documentation, parts usage, and customer records within designated service management systems.

+ Manage assigned service parts, tools, and inventory to support efficient field operations.

+ Fulfill service contract commitments and contribute to operational performance objectives, including responsiveness, service quality, productivity, and customer satisfaction.

+ Perform all service activities in accordance with established company procedures, quality standards, and environmental, health, and safety requirements.

Technical Collaboration and Continuous Improvement

+ Serve as a technical resource for colleagues by sharing troubleshooting knowledge, service best practices, and product expertise.

+ Provide technical guidance, training, and mentoring to less-experienced Field Service Engineers as needed.

+ Collaborate with Engineering, Product Support, and other internal teams to communicate recurring equipment issues, product performance concerns, and opportunities for improvement.

+ Participate in continuous improvement initiatives focused on service efficiency, technical knowledge sharing, and the customer experience.

What You'll Bring

Education and Experience

+ Minimum of 3 years of hands-on experience in field service, technical support, analytical instrumentation, or a related technical environment. Relevant military technical experience will be considered.

+ Bachelor's degree in Science, Engineering, or a related technical field.

+ Demonstrated experience troubleshooting, maintaining, or repairing complex electrical, electronic, mechanical, or analytical equipment.

+ Experience working independently in a customer-facing technical service environment.

Knowledge, Skills, and Abilities

+ Strong technical troubleshooting and analytical problem-solving skills, with the ability to diagnose complex equipment issues and implement effective corrective actions.

+ Working knowledge of electrical, electronic, mechanical, and computer-controlled instrumentation systems.

+ Ability to interpret technical manuals, electrical schematics, service documentation, and diagnostic information.

+ Excellent customer service skills, with the ability to establish positive working relationships and communicate effectively with both technical and nontechnical audiences.

+ Demonstrated ability to work independently, exercise sound judgment, and resolve technical challenges with minimal supervision.

+ Strong organizational and time management skills, including the ability to prioritize multiple service requests across a geographically dispersed territory.

+ Excellent written and verbal communication skills, including the ability to maintain accurate and timely service documentation.

+ P...

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Field Service Engineer III

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