Jobs
Jobs
Barista
Summary
The Barista serves as the face of the coffeehouse, responsible for greeting customers, taking orders, handcrafting hot and cold specialty beverages, and maintaining a clean, welcoming environment. The ideal candidate thrives in a fast-paced environment, possesses strong communication skills, and has a passion for quality hospitality.
Responsibilities
- Beverage Preparation: Grinding, extracting, and brewing high-quality espresso-based drinks, teas, cold brews, and seasonal specials while strictly following brand recipes. Advanced positions often require latte art and precise grinder calibration.
- Customer Engagement: Greeting patrons warmly, taking detailed orders, answering questions about the menu, and making recommendations based on preference.
- POS & Cash Handling: Operating digital point-of-sale (POS) systems, processing cash and card transactions accurately, and handling mobile or phone orders.
- Food Service: Educating customers on pastry and food items, upselling specials, and prepping or serving light food like sandwiches, baked goods, and salads.
- Maintenance & Cleanliness: Keeping the bar area, customer seating, and espresso equipment deeply sanitized and organized. Routinely cleaning grinders, milk wands, and brewers to comply with health and safety regulations.
- Inventory Management: Restocking coffee beans, syrups, milks, and paper supplies, while reporting any inventory shortages or equipment malfunctions to management.
Experience Requirements
- Customer Service & Soft Skills: Active listening, positive body language, and a calm demeanor during peak hours or heavy customer rushes.
- Multitasking & Speed: The ability to manage multiple drink tickets simultaneously without sacrificing drink quality or cleanliness.
- Technical Aptitude: Basic knowledge of coffee extraction variables (roast profiles, grind size) and familiarity with commercial espresso machines.
- Teamwork: Working collaboratively with shift supervisors and co-workers to keep service flowing smoothly.
- Education: A high school diploma or equivalent is preferred, though not strictly required.
- Certifications: A local Food Handler Certificate or food safety hygiene certification is required.
Skill Sets
Behavioral Traits
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