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Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. The hourly pay rate for this role is $17.75. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Responsibilities

DUTIES AND RESPONSIBILITIES:

· Welcome guests in a friendly, prompt and professional manner.

· Register guests, issue room keys, provide information on hotel services and room location.

Answer phones in a prompt and courteous manner.

· Up-sell rooms where possible to maximize hotel revenue.

· Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.

· Issue, control and release guest safe-deposit boxes.

· Communicate any outstanding guest requests or issues to management that may require

additional monitoring or follow-up.

· Respond appropriately to guest complaints. Make appropriate service recovery gestures in order

to ensure total guest satisfaction.

· May routinely book guest reservations for individuals and/or groups that are requested either by

phone or from within the hotel; process cancellations, revisions, and information updates on

changes.

· Promote team work and quality service through daily communications and coordination with

other departments.

· Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Experience Requirements

Qualifications and Requirements:

High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

· Frequently standing up behind the desk and front office areas

· Carrying or lifting items weighing up to 50 pounds

· Handling objects, products and computer equipment

· Use a keyboard to operate various property management and reservations systems, etc.

Other:

· Communication skills are utilized a significant amount of time when interacting with guests and employees.

· Reading and writing abilities are utilized often.

· Basic math skills are used frequently.

· Problem solving, reasoning, motivating and training abilities are often used.

· May be required to work nights, weekends, and/or holidays.

Work Area: Front Office

EOE/VET/DISABLED

Benefits

Health insurance Dental Vision Tuition assistance Retirement Paid time off

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Agent, Front Desk

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Agent, Front Desk

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