HireMO

Effectively and efficiently assist customers via phone, fax, or email, answering questions related to products and services
Open new customer account by obtaining customer information and recording that information correctly in the customer service database
Enter and confirm orders for customers
Cancel orders and advising appropriate departments of that change (shipping, accounting, etc.)
Provide product and service information to assist the customer in making a decision to purchase a product
Provide current and correct information to potential dealers, warranty/ service center applicants
Check on shipments for customer orders

Check status of orders / Purchase orders
Confirm pricing
Contact customer if parts are on back order or to make changes to orders due to inventory fluctuations
Track shipments

RMA as directed by supervisor

Determine if item is eligible for return
Create RMA
Track credit memo to ensure credit is issued to the customer account

Warranty Cards: complete and organize as directed by supervisor

Technical Skills:

When working with a customer:

Fix general problems with products over the phone or via email
Direct to service center

Ensure service center is currently active

Direct to another more qualified CSR - make sure the transfers are

Appropriate

Handle angry customers:

Ability to defuse issue and resolve customer issues
Clarify the complaint
Determine the cause of the problem or customer concerns
Propose best options and/or offer a solution
Expedite correction or adjustment
Follow up with the customer as needed

Off Season work

Update Dealers – establish and maintain professional relationships
Training – update job knowledge, skills and abilities
Update manuals
Update website
Update accounts

Additional duties as assigned by supervisor

Experience Requirements

Consumer Solutions Representative Skills and Qualifications:

Good Attendance, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Basic Computer Knowledge and Skills

Skill Sets

Providing Service to Others Working on a Team Working with Data Solving Complex Problems

Behavioral Traits

Confidence Sociability Helpfulness Thoroughness Problem Solving

Apply by Email

Apply in Person

Jobs

Consumer Solutions Representative

Summary

Consumer Solutions Representative Job Responsibilities:

Responsibilities

Experience Requirements

Consumer Solutions Representative Skills and Qualifications:

Skill Sets

Behavioral Traits

You Need a MO Jobs Account First

Jobs

Jobs

Consumer Solutions Representative

Summary

Consumer Solutions Representative Job Responsibilities:

Responsibilities

Experience Requirements

Consumer Solutions Representative Skills and Qualifications:

Skill Sets

Behavioral Traits

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You Need a MO Jobs Account First

HireMO Terms of Use

1. Acceptance and Changes

2. A No-Cost Public Workforce Service

3. Eligibility, Youth, and Authority

4. Accounts and Security

5. Accuracy Attestation and Program Information

6. Job Seeker Terms

7. Employer Terms

8. Assessments and Matching

9. Artificial Intelligence Features

10. Public Records and Required Notices

11. User Content and Permissions

12. Acceptable Use

13. Intellectual Property and Government Marks

14. Other Users and Third-Party Services

15. Electronic Communications

16. Suspension, Termination, and Records

17. Disclaimers

18. Limitation of Liability and Sovereign Immunity

19. Employer Indemnification

20. Governing Law and General Terms

21. Contact, Accessibility, and Complaints