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Job Title: Telephonic Medical AssistantJob Description

The Telephonic Medical Assistant is responsible for coordinating and scheduling patient appointments while providing exceptional customer service over the phone. This role serves as the primary point of contact for patients seeking appointments, follow-up visits, specialty referrals, and diagnostic services. The ideal candidate is highly organized, detail-oriented, and comfortable managing a high volume of inbound and outbound calls in a fast-paced healthcare environment.

Responsibilities

+ Schedule, reschedule, and cancel patient appointments for primary care, specialty care, and ancillary services.

+ Answer inbound calls and make outbound calls to patients regarding appointment scheduling needs.

+ Coordinate follow-up appointments based on provider recommendations and treatment plans.

+ Verify patient demographic and insurance information prior to scheduling.

+ Ensure appointments are scheduled according to provider availability, clinic guidelines, and patient needs.

+ Contact patients regarding appointment reminders, cancellations, waitlists, and schedule changes.

+ Assist with referral scheduling and coordination between providers and specialists.

+ Review provider schedules and optimize appointment utilization.

+ Accurately document scheduling activities and patient communications within the electronic medical record (EMR) system.

Essential Skills

+ Experience with EPIC electronic medical records system.

+ Knowledge in medical assisting.

+ Familiarity with CMA and RMA certifications, although certification is not required.

Additional Skills & Qualifications

+ Experience in a fast-paced healthcare environment.

+ Strong organizational and detail-oriented skills.

Work Environment

The position operates Monday through Friday from 8 AM to 4:30 PM. The practice serves 70-100 patients and is a teaching practice with 14 exam rooms. The team consists of 9 Medical Assistants, with only one dedicated to phone operations.

Job Type & Location

This is a Contract to Hire position based out of St. Louis, MO.

Pay and Benefits

The pay range for this position is $19.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of St. Louis, MO.

Application Deadline

This position is anticipated to close on Nov 6, 2026.

Workplace Type

This is a fully onsite position in St. Louis,MO.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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