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Your future role at a glance

+ Location: Remote

+ Department: Ascension Connections, Digital & Conversational Channels

+ Schedule: Days | Temporary Part-time

\#LI-Remote

How you'll make an impact in this role

+ Plan and conduct user-centered research (surveys, interviews, and usability tests) to uncover critical insights that elevate digital product experiences for patients and healthcare teams.

+ Analyze and synthesize qualitative and quantitative research data into actionable journey maps, service blueprints, and reports that directly guide product design decisions.

+ Evaluate and experiment with AI-driven research tools to refine research workflows, measure performance, and accelerate the product design lifecycle.

+ Present research findings and strategic recommendations to cross-functional partners in product, engineering, and design to align digital solutions with user needs.

+ Collaborate with design and technology teams to optimize digital accessibility (ADA compliance) and usability across Ascension's software applications and digital products.

What minimum requirements you'll need

Licensure / Certification / Registration:

+ Required Credential(s): None Required.

Education:

+ High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. 3 years of leadership or management experience preferred.

Work Experience:

+ Currently enrolled in or recent graduate of a program in HCI, Human Factors, Interaction Design, Service Design, Anthropology, Sociology, or a related field (or equivalent completion of a non-collegiate design research program).

+ Practical coursework or hands-on experience in core UX research methods, including survey design, user interviews, usability testing, and research synthesis.

Benefits that help you thrive

+ Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options

+ Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance

+ Time to recharge: paid time off (PTO) and holidays

+ Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning

+ Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources

+ Family support: parental leave, adoption assistance and family benefits

+ Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process, our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

Employer participates in the Electronic Employment Verification Program. Please click here (https://www.e-verify.gov/about-e-verify) for more information.

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Max Salary 29.72

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