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Position summary: Responsible for managing patient billing and account activities while providing excellent customer service. Collect accurate patient information, complete patient registrations in a timely manner and assist in posting insurance payments.

Responsibilities

Position responsibilities:

Answer questions that patients may have regarding charges/visit patients in hospital rooms regarding payment plans
Communicate with patients as needed on accounts, charges, and collecting money for future procedures while working patient responsibility forms, and create pre-registered accounts
Receive, document, and work patient calls with billing questions and payments
Audit Employee accounts by follow-up date and document what has been done on account and review patient credit accounts
Work daily with Extended Business Office on patient accounts
Monitor payment plan accounts, employee deduction accounts, and expiring credit cards
Apply employee discounts and employee physical adjustments
Prepare Financial Assistance applications and summary to go to Administration. Apply approved discounts
Bankruptcy/probate forms-update accounts, scan and file
Locate individuals with Bad addresses by working report
Become knowledgeable with collection law
Work with and review reports from the patient statement vendor
Process itemized billing requests
Collect and post payments with printing receipts and apply payments to the correct accounts for all money received
Balance cash drawer, evening/weekend cash drawer, petty cash, and prepare deposits, as needed
Assist Receptionist in billing doctors and other businesses for central supplies, pharmacy, and medical record fees as needed
Work holiday rotation and cover evening/weekend as needed
Record and deposit patient valuables properly as needed
Scan and Index all payments and correspondence received
Adding and editing doctors in the computer system
Be familiar with patient financial assistance, payment plan guidelines, and help educate and assist patients with financial responsibilities
Assist Admitting Specialist in posting all insurance payments and collection agencies to correct accounts
Assist with daily mail duties for received & outgoing mail for Samaritan
Cover Receptionist, Registration, and ER Registration as needed
Greet all patients with courtesy and register patients at semiprivate admitting desk with entering complete and accurate information on the admission record for outpatient and inpatient accounts. Obtain copies of insurance cards, physician order, financial documents, and necessary signatures on medical documents as needed.
Secure and lock hospital doors after day shift
Assist with the orientation process of new employees
Perform other duties as directed by Patient Access Specialist or Director

Experience Requirements

Role qualifications:

Education

High School graduate

Experience

Hospital Collections or Billing preferred

Licenses/Certificate

None

Essential skills and experience:

Customer Service experience
Excellent interpersonal and communication skills
Strong Team player
Ability to organize and manage multiple skills
Problem resolution at a functional level
Basic computer proficiency
Time Management

Benefits

Health insurance Dental Vision Retirement Paid time off

Apply Externally

Jobs

Patient Access Representative

Summary

Responsibilities

Experience Requirements

Benefits

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Jobs

Jobs

Patient Access Representative

Summary

Responsibilities

Experience Requirements

Benefits

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