Jobs
Jobs
Administrative Support - Municipal Court
Summary
To Apply:
Please complete the online application found at www.jeffcomo.org Resumes are accepted as supplemental information only and will not be used as a substitute for the application, you must complete the application in full.
JOB SUMMARY
Administrative Support
Performs advanced clerical work of moderate difficulty and complexity involving a variety of tasks for court dockets. Handles inquiries, payments, filings, notices, complaints, scheduling, and public information while ensuring accuracy, confidentiality, professionalism, and adherence to established legal and administrative procedures.
Responsibilities
ESSENTIAL JOB FUNCTIONS
- Front Desk & Public Interaction: Assist walk-in customers; check in defendants; answer questions; direct to appropriate staff.
- Payment Handling: Receive cash/card/check payments; issue receipts; balance batches and reconcile discrepancies.
- Court & Hearing Support: Prepare and update dockets; notify parties; schedule/reschedule hearings and appointments.
- Bonds & Warrents: Issuing and recalling warrants, bond posting and bond forfeitures. Checking daily jail log and notifying Administrative Supervisor and Court Administrator of in custody.
- Complaint & Case Intake: Log complaints and requests; confirm jurisdiction; initiate case documentation.
- Public Notices & Mailings: Prepare, mail, and track notices, summonses, hearing letters, and postings.
- Counter Documentation: Prepare letters, cost bills, notices, and routine correspondence.
- Customer Issue Resolution: De-escalate difficult interactions; provide clear explanations of procedures and requirements.
- Record Requests & Certified Copies: Fulfill record searches; produce certified copies; explain available documents.
- Phone Support & Routing: Manage multi-line phone systems; provide information; route calls accurately.
- Data Entry & System Updates: Accepting any and all e-filings.
- File Maintenance: File, close, and audit case files for completeness and accuracy.
- Interdepartmental Coordination: Communicate with courts, planners, inspectors, finance, and law enforcement.
- Workflow and Counter Support: Assist with peak workloads, public meetings, and high-volume customer periods.
The individual in this role is expected to contribute to the team's efforts by completing other related tasks, as may be assigned.
Experience Requirements
EDUCATION AND EXPERIENCE – The following are the minimum education and experience required for the position. An equivalent combination of education, training and experience may be considered.
Education
- HS diploma or GED
Experience
- 2 years previous relevant work experience is required.
Special Experience
Training Requisites
Certifications
Licensing
- May require a valid State Driver’s License
SUCCESS FRAMEWORK – The following list of knowledge, skills, and abilities have been identified by our team as building blocks towards efficiency and effectiveness in this role.
- Knowledge of customer service practices and public communication.
- Knowledge of payment processing, receipts, and batch balancing.
- Knowledge of court, licensing, or permitting procedures and workflows.
- Skill in front-counter operations and phone support.
- Skill in navigating case, tax, licensing, and document systems.
- Skill in de-escalation and managing difficult customer interactions.
- Ability to interpret and explain procedures, forms, and requirements.
- Ability to maintain confidentiality of legal and financial records.
- Ability to manage high-volume public interactions efficiently.
- Knowledge of certified copy processes and public record standards.
- Skill in preparing correspondence, notices, and documents.
- Ability to maintain professionalism under pressure.
- Skill in accurate data entry and verifying documentation.
- Ability to work independently under established policies.
- Skill in organizing paper and digital files for rapid retrieval.
- Ability to prioritize multiple customer and workflow demands.
- Ability to follow legal and procedural requirements consistently.
- Knowledge of document retention and imaging procedures.
EQUIPMENT AND TOOLS commonly associated with the performance of the functions of this job.
Computer; dual monitors; Microsoft 365; Adobe Acrobat; word processing; printer/scanner/copier; fax machine; calculator; postage meter; folding machine; multi-line phone; cash register; ten key; micro film; laserfiche; filing systems; Devnet; invoice system; SMC case management system.
WORK ENVIRONMENT or atmospheric conditions commonly associated with the performance of the functions of this job.
- Office and courtroom environment with frequent public interaction. Requires attention to detail, confidentiality, and ability to manage stress during court sessions. May include evening court hours.
- Many situations will require early morning or late evening hours.
- May rarely be exposed to uncomfortable temperatures, humidity, noise, chemicals/gases, contagious diseases, airborne particles/pathogens, and/or physical trauma.
PHYSICAL ABILITIES – The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Work requires the ability to sit, stand, walk for extended periods of time.
- Work requires the ability to complete repetitive wrist, hand, and/or fine motor movement.
- Work requires the ability to grasp, pull, push, and reach.
- Work requires the ability to talk, hear, listen, and comprehend.
- Work requires the ability to drive and/or operate mechanical equipment.
- Work requires visual acuity of 20 feet or more, visual acuity of 20 inches or less, three dimensional vision, precise hand/eye coordination, the ability to identify and distinguish colors
- Must be able to lift up to 50 pounds.
- Work requires the ability to stoop, kneel, crouch, and/or crawl.
*Jefferson County offers reasonable accommodation in the hiring and employment process for individuals with disabilities. If you need assistance to accommodate a disability, you may request an accommodation at any time.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws, and employees may be required to comply with the changes.
To Apply:
Please complete the online application found at www.jeffcomo.org Resumes are accepted as supplemental information only and will not be used as a substitute for the application, you must complete the application in full.
Benefits
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