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Job Summary:

We are seeking a detail-oriented, highly organized Hardware Asset Management (HAM) Analyst to help implement, operationalize, and continuously improve ServiceNow Hardware Asset Management within the Endpoint Services team. This role will serve as the functional subject matter expert and operational owner for HAM processes, data, controls, reporting, and lifecycle performance. The analyst will own the end-to-end hardware asset lifecycle, inventory accuracy, governance, standards, refresh planning, and KPI performance across enterprise technology assets from planning and procurement through retirement and disposal.

The successful candidate will translate business and operational requirements into scalable ServiceNow HAM processes; support implementation, data readiness, testing, deployment, adoption, and post-production stabilization; maintain accurate asset records; improve inventory visibility; support audits; optimize asset utilization; and drive measurable process improvements. This role partners closely with Endpoint Engineering, Field IT, the ServiceNow platform team, Procurement, Finance, Security, Configuration Management, and vendors to ensure hardware assets are managed consistently, securely, and cost-effectively.

Job Specifications:

+ Starting Wage: $89,348.00 - $127,640.00 + Annual Bonus

+ Employment Type: Year Round

+ Shift Type: Full Time hours available

+ Minimum Age: At least 18 years of age

+ Housing Availability: No

Job Responsibilities:

Hardware Asset Lifecycle Ownership

+ Own the end-to-end hardware asset lifecycle, including planning, procurement, receiving, stockroom management, deployment, assignment, transfer, refresh, redeployment, return, recovery, retirement, and disposal.

+ Establish and maintain enterprise HAM operating standards, lifecycle controls, procedures, and ownership expectations across participating teams and locations.

+ Maintain accurate hardware inventory records, ownership, location, status, financial attributes, and asset relationships within ServiceNow.

+ Drive inventory accuracy through reconciliation, physical and system-based validation, exception management, and corrective action tracking.

+ Track warranties, leases, maintenance agreements, refresh schedules, support contracts, and end-of-life milestones.

+ Ensure secure chain of custody and documented disposition of retired assets in partnership with Security, Field IT, and approved vendors.

+ Support hardware audits, inventory validation, compliance reviews, and evidence requests.

ServiceNow HAM Implementation, Administration & Optimization

+ Participate in the design, configuration, testing, deployment, operationalization, and continuous improvement of ServiceNow Hardware Asset Management Professional.

+ Gather and document business, data, reporting, workflow, integration, and control requirements; translate those requirements into process designs, functional requirements, user stories, and acceptance criteria.

+ Support HAM implementation activities including source assessment, data mapping, cleansing, normalization, migration, reconciliation, and validation.

+ Help configure or validate hardware models, model categories, stockrooms, lifecycle states, receiving, transfer, refresh, reclamation, disposal, and inventory audit processes.

+ Develop test scenarios and scripts; participate in system integration testing, user acceptance testing, defect triage, release readiness, and post-implementation stabilization.

+ Serve as the functional HAM subject matter expert and operational process owner, partnering with the ServiceNow platform team for platform architecture, advanced configuration, development, integrations, security, and upgrades.

+ Support integrations between ServiceNow and procurement platforms, endpoint management tools, discovery sources, financial systems, inventory platforms, and vendor data sources.

+ Develop process documentation, work instructions, data standards, training materials, and operational support procedures.

+ Identify opportunities to automate manual processes, reduce spreadsheet-based tracking, improve user experience, and increase adoption of standard HAM capabilities.

+ Monitor HAM workflows, exceptions, data health, and operational performance; recommend and coordinate corrective actions and enhancements.

Governance, Standards & Data Quality

+ Define and maintain hardware asset governance, data standards, control requirements, role ownership, and decision rights.

+ Establish standards for manufacturers, models, model categories, lifecycle states, stockrooms, locations, ownership, cost data, and required asset attributes.

+ Define and monitor controls for asset-to-configuration item creation, synchronization, reconciliation, lifecycle alignment, and exception management.

+ Partner with Configuration Management and ServiceNow teams to maintain appropriate alignment between hardware asset records and configuration items.

+ Investigate discrepancies across procurement, inventory, endpoint management, discovery, financial, vendor, and CMDB data sources.

+ Develop remediation processes for duplicate, incomplete, stale, conflicting, or unaccounted-for asset records.

Endpoint Lifecycle & Refresh Planning

+ Partner with Endpoint Engineering and Field IT to support device standards, lifecycle programs, operational readiness, and field execution.

+ Own refresh planning inputs by monitoring asset age, warranty status, supportability, condition, utilization, business criticality, and lifecycle risk.

+ Develop refresh forecasts and prioritized replacement plans in partnership with technology, business, Procurement, and Finance stakeholders.

+ Ensure timely onboarding, deployment, refresh, redeployment, recovery, and retirement of hardware assets.

+ Identify redeployment and reclamation opportunities before new purchases are initiated.

+ Support capacity and demand planning for endpoint hardware, stock levels, growth initiatives, seasonal needs, and lifecycle replacement.

Reporting, Analytics & KPI Performance

+ Define, develop, and maintain HAM dashboards and reports covering inventory, data quality, lifecycle status, utilization, refresh readiness, financial performance, compliance, and operational exceptions.

+ Own KPI definitions, targets, reporting cade...

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Hardware Asset Management Analyst

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