HireMO

Job Description

Oracle Health is seeking an experienced Technical Support Engineer to join our team supporting Cerner Millennium solutions. In this role, you will be responsible for investigating, troubleshooting, and resolving complex technical issues while delivering exceptional support to healthcare clients.

The ideal candidate will have 3+ years of experience working with Cerner Millennium, preferably supporting Pharmacy, Radiology, EDM, or CAMM solutions. We are looking for a technically proficient, customer-focused problem solver who can independently investigate issues, collaborate across teams, and contribute to continuous improvements in support processes and customer experience.

Key Responsibilities

Technical Support & Troubleshooting

+ Provide technical support for Oracle Health (Cerner Millennium) applications, troubleshooting and resolving moderately complex technical and functional issues.

+ Investigate, reproduce, diagnose, and resolve application issues affecting healthcare clients and clinical workflows.

+ Serve as a primary point of contact for customer inquiries, providing timely updates and driving issues through resolution.

+ Analyze technical issues, identify root causes, and implement appropriate solutions or workarounds.

+ Escalate complex technical issues to engineering, development, or other specialized teams when necessary.

Cerner Millennium Application Support

+ Support and troubleshoot Cerner Millennium applications, with a focus on Pharmacy, Radiology, EDM, and/or CAMM solutions.

+ Develop a strong understanding of application functionality, system configurations, integrations, and clinical workflows.

+ Collaborate with internal teams to investigate application defects, system performance issues, and unexpected behaviors.

+ Assist with application upgrades, new releases, functionality changes, and associated troubleshooting.

Customer Collaboration & Communication

+ Build strong relationships with healthcare clients by providing responsive, professional, and effective technical support.

+ Communicate technical findings and resolutions clearly to both technical and non-technical stakeholders.

+ Collaborate with cross-functional teams, including engineering, product development, and other support organizations, to resolve customer issues.

+ Provide guidance and training to customers regarding product functionality, updates, and best practices.

Documentation & Process Improvement

+ Maintain accurate documentation of technical investigations, troubleshooting steps, and resolutions within service requests.

+ Develop and maintain Knowledge Base articles, troubleshooting guides, and internal support documentation.

+ Identify recurring issues and recommend improvements to support processes and workflows.

+ Leverage automation, AI-assisted tools, and other technologies to improve troubleshooting efficiency and root cause analysis.

+ Participate in knowledge-sharing sessions, technical training, and continuous improvement initiatives.

Responsibilities

Required Qualifications

+ 3+ years of experience supporting healthcare IT applications, enterprise software, or electronic health record (EHR) systems.

+ Hands-on experience with Cerner Millennium applications, preferably in a technical support, application analyst, or implementation capacity.

+ Experience troubleshooting application issues, investigating system behavior, and identifying root causes.

+ Strong analytical and problem-solving skills with the ability to independently investigate moderately complex technical issues.

+ Understanding of healthcare technology environments, clinical workflows, and application support processes.

+ Experience working with service requests, incident management, and technical documentation.

+ Strong written and verbal communication skills, with the ability to explain technical concepts to diverse audiences.

+ Ability to manage multiple priorities and collaborate effectively with customers and internal technical teams.

Preferred Qualifications

+ 3+ years of hands-on Cerner Millennium experience , particularly with one or more of the following solutions:

+ Pharmacy

+ Radiology

+ EDM

+ CAMM

+ Previous experience working in an Oracle Health/Cerner technical support organization.

+ Experience investigating and resolving complex application issues within hospital or healthcare environments.

+ Familiarity with Cerner Millennium application configurations, workflows, and integrations.

+ Experience collaborating with software engineering and development teams to investigate product defects.

+ Knowledge of SQL, database troubleshooting, or other technical diagnostic tools.

+ Experience supporting application upgrades, enhancements, and new functionality releases.

+ Familiarity with automation, AI-assisted troubleshooting, and continuous improvement initiatives.

Ideal Candidate

The ideal candidate brings a strong foundation in Cerner Millennium and understands how healthcare applications support clinical operations. They are comfortable independently investigating technical issues, working directly with healthcare clients, and collaborating with internal technical teams to drive resolution.

We are particularly interested in candidates who have supported Cerner Millennium Pharmacy, Radiology, EDM, or CAMM solutions and can leverage that experience to quickly contribute to the team's technical support operations.

Successful candidates will demonstrate strong troubleshooting capabilities, excellent customer communication skills, attention to detail, and a commitment to improving both technical support processes and the overall customer experience.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $52,200 to $132,400 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care an...

Apply Externally

Jobs

Senior Support Engineer - Oracle Health

Summary

You Need a MO Jobs Account First

Jobs

Jobs

Senior Support Engineer - Oracle Health

Summary

Do You Have a MO Jobs Account?

First, Let's Find Your MO Jobs Account

Create an Account to Apply

You Need a MO Jobs Account First

HireMO Terms of Use

1. Acceptance and Changes

2. A No-Cost Public Workforce Service

3. Eligibility, Youth, and Authority

4. Accounts and Security

5. Accuracy Attestation and Program Information

6. Job Seeker Terms

7. Employer Terms

8. Assessments and Matching

9. Artificial Intelligence Features

10. Public Records and Required Notices

11. User Content and Permissions

12. Acceptable Use

13. Intellectual Property and Government Marks

14. Other Users and Third-Party Services

15. Electronic Communications

16. Suspension, Termination, and Records

17. Disclaimers

18. Limitation of Liability and Sovereign Immunity

19. Employer Indemnification

20. Governing Law and General Terms

21. Contact, Accessibility, and Complaints