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HOURS: This position supports a 24-hour, 7-day-a-week operation. Assigned work schedules may include days, evenings, overnights, weekends, and holidays based on operational needs. Employees work 40 hours per week. Specific schedules and shift assignments will be discussed during the interview process.

The purpose of this job is to perform a wide variety of specialized and complex administrative and technical support for the Police Department. This includes processing police reports in accordance with NIBRS (National Incident-Based Reporting System) and department guidelines, performing various recordkeeping functions, and providing assistance to the public both in person and by phone. The position also supports other non-sworn functions and activities within the department.

Responsibilities

Reviews, approves or denies all police reports and supplements in compliance with federal, state, and local laws.
Codes police reports and updates the Records Management System (RMS) based on NIBRS guidelines. Corrects RMS reporting errors and prepares RMS for monthly crime statistics submission.
Operates the department’s front desk, serving as the first point of contact for visitors. Provides customer service in person, via phone, and in writing.
Receives non-emergency service requests, obtains information, enters data into the Computer Aided Dispatch System (CAD), and transmits responses.
Provides varied and complex administrative office support to department and staff.
Guides and trains staff on processes and software.
Creates and maintains records in accordance with rules and regulations. Responds to records requests.
Performs accurate data entry, maintains records, and generates documents and reports in accordance with established policies and procedures.
Conducts checks on arrestees and suspects for active warrants, driving records, and criminal histories.
Assists officers with Records Management System (RMS) checks.
Processes, retrieves, and distributes technical and confidential law enforcement information including police reports, citations, and warrants.
Receives, screens, and processes various types of documentation, ensuring completeness and accuracy.
Regular attendance is a necessary and essential function.
Performs other duties as assigned.

Experience Requirements

Education and Experience:

High school diploma or equivalent.
3 to 5 years’ experience in administrative support or customer service.

Licenses or Certifications:

Valid driver’s license.
Missouri Uniform Law Enforcement System (MULES) certification within 6 months of hire.

Knowledge of:

Basic business English usage, including the meaning and spelling of words, rules of composition, and grammar.
Office practices and administrative procedures, records management, and administration techniques and procedures.
Federal, state and local reporting guidelines as it pertains to police records.
Common business software applications such as Microsoft Office.

Skill in:

Communicating verbally and in writing to meet the needs of the audience.
Applying active listening and asking questions for understanding.
Collecting, organizing, and analyzing complex and/or technical data.
Creating and maintaining organized, detailed and accurate records.
Typing and/or data entry with minimal errors.
Maintaining attention to detail.

Ability to:

Read, interpret, and comprehend multiple writing styles.
Read, interpret, and apply federal, state and local laws, rules and directions.
Work independently.
Recognize, analyze, and solve a variety of problems.
Handle difficult and stressful situations with professional composure and maintain effective interpersonal relationships.
Handle sensitive and confidential information with discretion.
Provide high levels of effective customer service.
Exercise sound judgment in making decisions.
Train others.
Regularly use a computer, software, phone and related office equipment.
Focus on tasks.

Benefits

Health insurance Dental Vision Tuition assistance Retirement Paid time off

Skill Sets

Providing Service to Others Working on a Team Working with Data Working with Things

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Police Records Clerk II - CPCA

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Skill Sets

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Police Records Clerk II - CPCA

Summary

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Experience Requirements

Benefits

Skill Sets

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