HireMO

Receives and processes incoming calls from customers and determines the appropriate response or direction for the caller
Responds to website and chat inquiries and determines the appropriate response or direction for the caller
Identifies customers’ needs and provides appropriate solutions by cross selling products/services
Manage multiple interactive chats with customers utilizing Glia
Ability to utilize technology to manage calls
Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
Accomplish tasks between calls as assigned by Contact Center Manager

Qualifications

Experience, Education, Technical Knowledge

High school degree
Previous experience in a customer support role
Possess excellent telephone skills.
Possess good oral and written communication skills
Ability to multi-task, set priorities and manage time effectively.
Ability to work phone system efficiently.

Experience Requirements

Primary Responsibilities:

Receives and processes incoming calls from customers and determines the appropriate response or direction for the caller
Responds to website and chat inquiries and determines the appropriate response or direction for the caller
Identifies customers’ needs and provides appropriate solutions by cross selling products/services
Manage multiple interactive chats with customers utilizing Glia
Ability to utilize technology to manage calls
Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
Accomplish tasks between calls as assigned by Contact Center Manager

Qualifications

Experience, Education, Technical Knowledge

High school degree
Previous experience in a customer support role
Possess excellent telephone skills.
Possess good oral and written communication skills
Ability to multi-task, set priorities and manage time effectively.
Ability to work phone system efficiently.

Apply Externally

Jobs

Contact Center Specialist

Summary

Qualifications

Experience Requirements

Qualifications

You Need a MO Jobs Account First

Jobs

Jobs

Contact Center Specialist

Summary

Qualifications

Experience Requirements

Qualifications

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